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Assessing women’s satisfaction level with maternity services: Evidence from Pakistan

Introduction: In Asia, particularly in the Pakistani context, studies have suggested that women’s utilization of maternity services is very less. While a number of factors can play a role, one important concern is whether the quality of service that is being offered to those who are using it meets their satisfaction level or not. Aims and objectives: The present study assesses the satisfaction level of women with maternity services, and identifies factors with which women are satisfied and those with which they are dissatisfied.

Methods: It is a cross-sectional survey of 400 women who had utilized maternity services in the past and was conducted at a public sector hospital in the capital city. Results: The results suggest that 61% of women were satisfied with the services while 39% were dissatisfied. Moreover, results suggest that women are satisfied with the factors of communication, interpersonal aspect of care, management, and general satisfaction. Women were least satisfied with the factors of availability, accessibility and convenience, followed by knowledge and advice, technical quality, and financial aspect.

Conclusion: Overall, the majority of women were satisfied with the maternity services they received, while the minority was dissatisfied with the maternity services.


Mariam Ashraf, Fatima Ashraf , Atif Rahman, Rukhsana Khan

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